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Can’t find what you’re looking for? We’ve answered some of the most common questions below. And if you still need help, we’re just a message away.
Want to set up your CloudGuard Antivirus quickly and smoothly? Follow these steps and you’ll be up and running in no time.
While we hope you stay with us, we’ve made the uninstallation process just as easy, should you decide to remove the app.
Automatic Uninstall:
Manual Uninstall:
Your PC Should Have:
Minimum: 1 GB RAM, 64-bit Windows (XP SP3 or later)
Recommended: 4 GB RAM, Internet connection, latest Windows version, and updated browser.
Email Client Support: Outlook, Thunderbird, Windows Mail, and more.
Note: Full SSL/TSL support only available in specific clients.
Registration is quick and easy! You can activate your CloudGuard license online or over the phone.
A registration window will appear. Enter your activation code.
Using CloudGuard on Mobile? Great news—you can use the same license on your smartphone!
What is CloudGuard Antivirus?
It's user-friendly, around-the-clock protection that works even for
non-tech-savvy users.
Why do I need it?
With 100,000+ threats detected monthly, CloudGuard gives you the edge
in protecting your personal data.
What does it do?
CloudGuard shields you from malware, spyware, and more. Run quick or
deep scans, clean browser history, shred files, and manage startup
apps.
How does it work?
It runs silently in the background, blocking or quarantining threats
without slowing you down.
Is it hard to install?
Not at all. Just download and follow the steps—we walk you through it.
Is it free?
You can try it free for 14 days. To unlock all features, upgrade to
Premium ($69.99/year for 1 device, includes mobile).
Where’s my Activation Key?
It’s displayed after purchase and emailed to you.
How do I activate?
Click the lock icon in the app, enter your details, paste the license
code, and hit “Activate.”
Ready to upgrade?
Visit our website or click the lock icon in the app to register for
Premium.
Where can I check my license status?
Click the “i” button in the menu.
One license = one device. Need more? Reach out to us directly for bulk or business licenses—we’d love to help.
Why aren’t threats being removed?
You might be using the free version. Upgrade to Premium for full
protection.
Why did my free trial expire after reinstall?
The trial period doesn’t reset after reinstalling. You’ll need to
upgrade to continue.
Error: “Check your internet connection” during
registration?
Confirm you’re online, and double-check your activation key. Still
stuck? Our support team is ready to assist.
Got a question? We've compiled answers to the most common questions about CloudGuard Antivirus—covering everything from setup to support, so you're never left guessing.
Once you complete your purchase, we’ll send you an activation key via email. You can also find it in your CloudGuard account dashboard. Just enter the key in the app and you're all set!
Double-check that you're copying and pasting the code correctly—no extra spaces. Still stuck? Reach out to our friendly support team and we'll get you up and running fast.
We recommend running a quick scan every few days and a full scan at least once a week. You can also schedule scans to run automatically while you're away from your device.
CloudGuard helps protect you from viruses, malware, spyware, and phishing scams—all in real time. It also boosts privacy, helps manage startup apps, and securely deletes sensitive files.
No worries—we make it simple. Just log in to your CloudGuard account, go to subscriptions, and hit "Cancel". Or contact support and we’ll handle it for you.
It's simple: CloudGuard is fast, lightweight, and packed with next-gen protection. You get proactive defenses, automatic updates, and privacy features all in one clean, easy-to-use app.
